Cancellation & Refund Policy

Last updated: 30 September 2026

SaaS subscriptions

You can cancel a subscription at any time. It stays active until the end of the period you have paid for and does not renew after that.
Full refund within 7 days: if you ask within 7 days of a subscription payment, we refund 100% of that payment.
After 7 days, subscription payments are non-refundable, except for duplicate charges, which we always refund in full.

Bot activation: full refund if you ask within 7 days of the payment. After that, the month paid for is non-refundable.
Unused Bot Fuel from a purchase can be refunded in full if you ask within 7 days of the payment.
Bot Fuel already used by the software is not refundable. Duplicate charges are always refunded in full.

Full refund within 7 days of payment if work on the paid milestone or month has not started.
Once work has started, payment covers the work done. If an engagement is cancelled part-way, we refund the unused portion of any advance, less work already delivered.

Hosting (shared, VPS, dedicated): full refund within 7 days of the first payment for a new plan. Renewals are non-refundable after 7 days.
Domain registrations and renewals are non-refundable once the domain has been registered or renewed with the registry.
Dedicated IP addresses are non-refundable once assigned, except within 7 days of the first payment for the related server.
Services suspended for breach of our Terms are not eligible for a refund.

Email info@wealthwavefin.tech with your invoice number or payment reference and the reason for the request.

Approved refunds are initiated within 2 working days and credited to the original payment method within 5–7 working days, depending on your bank.